- South Africans with a Grade 12 or Matric certificate who are looking for customer service and call centre opportunities can apply for a Contact Centre Agent vacancy in Johannesburg, Gauteng, with applications closing on 9 November 2026.
The opportunity is listed under the Customer Service & Helpdesk category and is being advertised as a contract position. The successful candidate will be responsible for assisting customers, responding to queries and maintaining professional service standards.
For job seekers with customer service or call centre experience, this could be an opportunity to take the next step in their careers.
Contact Centre Agent Job Opportunity
The Contact Centre Agent will work in a customer-focused environment and will be expected to communicate with customers professionally while making sure that queries are handled efficiently.
According to the vacancy listing, the successful candidate will respond to customer queries by phone, email and in person. They will also be required to resolve customer issues, escalate complex matters to the relevant team and accurately capture and update customer information.
Applicants should also be prepared to work shifts where required.
The employer is looking for candidates who are patient, professional and customer-focused, with strong communication skills and the ability to work in a busy environment.
Requirements for the Contact Centre Agent Position
Applicants interested in this opportunity should meet the requirements listed in the vacancy.
The minimum qualification is:
– Grade 12 / Matric
– Excellent verbal and written communication skills
– Computer literacy
– Accurate data capturing skills
– A patient and customer-focused attitude
– Ability to work shifts where required
– Call centre or customer service experience is advantageous
The listing currently indicates 2+ years of experience, so applicants should carefully consider this requirement before submitting an application.
What Will the Successful Candidate Do?
The Contact Centre Agent will be responsible for providing professional customer service and ensuring that customer queries are dealt with appropriately.
Some of the main responsibilities include:
– Responding to customer queries by telephone, email and in person
– Resolving customer issues promptly and professionally
– Escalating complex queries to the relevant department or team
– Capturing and updating customer information accurately
– Meeting required service levels and quality standards
– Maintaining a friendly, helpful and professional manner
The role may suit candidates who enjoy working with people, communicating with customers and solving problems.
How to Apply for the Contact Centre Agent Job
Interested applicants should review the full vacancy details and submit their application through the official application page.
“Click here to view the Contact Centre Agent vacancy and apply” (https://job.govnet.co.za/job/contact-centre-agent-johannesburg-0782b546).
Applicants should make sure that their CV contains accurate information about their qualifications and previous work experience. Candidates should also check that they meet the requirements before submitting their application.
The closing date is 9 November 2026, so applicants should not wait until the final day to apply.
Contact Centre Jobs for Grade 12 Applicants
Call centre and contact centre positions continue to provide opportunities for South Africans who have completed Grade 12 and have strong communication and customer service skills.
While this particular vacancy indicates that previous experience is expected, the listing identifies Grade 12/Matric as the required qualification. Applicants who have worked in customer service, sales, administration or previous contact centre environments may find their experience relevant to the position.
Candidates should always read the complete vacancy requirements because meeting the minimum qualification does not automatically guarantee employment.
Important Details
Position: Contact Centre Agent
Location: Johannesburg, Gauteng
Qualification: Grade 12 / Matric
Job Type: Contract
Category: Customer Service & Helpdesk
Experience: 2+ years indicated on the listing
Closing Date: 9 November 2026
Application: Online
Apply here: https://job.govnet.co.za/job/contact-centre-agent-johannesburg-0782b546
Frequently Asked Questions
1. What qualification is required for the Contact Centre Agent job?
The listed qualification is Grade 12 / Matric. Applicants should also meet the other requirements, including communication and computer skills.
2. Where is the Contact Centre Agent position located?
The vacancy is based in Johannesburg, Gauteng.
3. When does the Contact Centre Agent vacancy close?
The listed closing date is 9 November 2026. Job seekers are encouraged to apply before the deadline.
4. Is previous call centre experience required?
The listing indicates 2+ years of experience and states that call-centre or customer-service experience is advantageous. Applicants should therefore check the full requirements before applying.
Disclaimer: LearnershipsJob shares employment opportunities to help job seekers find vacancies. Applicants should verify the vacancy details and requirements on the application page before submitting personal information. LearnershipsJob does not guarantee employment.
Thabo Mokoena is a Career Guidance Specialist and Lead Author at LearnershipsJob.co.za. With over 5 years of experience researching the South African job market, he specializes in learnerships, internships, bursaries, and entry-level government vacancies. His mission is to help unemployed youth find legitimate opportunities and avoid scams. All articles are fact-checked against official company career portals and government sources.
Thabo Mokoena is a Career Guidance Specialist and Lead Author at LearnershipsJob.co.za. With over 5 years of experience researching the South African job market, he specializes in learnerships, internships, bursaries, and entry-level government vacancies. His mission is to help unemployed youth find legitimate opportunities and avoid scams. All articles are fact-checked against official company career portals and government sources.
Thabo Mokoena is the founder of LearnershipsJob.co.za, sharing verified learnerships, internships and retail jobs from official sources in South Africa. All posts are verified and updated daily.