KFC :CUSTOMER SERVICE TEAM MEMBER

Location: Khayelitsha, Western Cape
Working Hours: 9 hours per shift
Work Schedule: 6 shifts per week
Contract Type: Permanent, Full-time
Start Date: ASAP
Salary: To be confirmed (TBC)

Job Overview

We are in search of a dedicated and enthusiastic individual to join our team as a Customer Service Team Member (Cashier). Your primary responsibility will be ensuring smooth day-to-day operations by providing fast, friendly, and efficient service. As a Cashier, you will play an integral role in the overall customer experience by processing orders, handling payments, and supporting kitchen operations as needed. Your ability to handle various tasks quickly and effectively will ensure our customers receive high-quality service and delicious food.

This summary outlines the key duties of the role, giving you a good understanding of what to expect and helping you determine if this position aligns with your skills and career aspirations.

Key Responsibilities

In this role, you will be expected to perform the following duties during your work shifts:

1. Customer Interaction

• Greet customers warmly with a smile and ensure they feel welcomed.
• Recommend and promote items, special deals, and ongoing promotions.
• Address customer inquiries, concerns, and complaints, escalating serious issues to the manager when necessary.
• Offer exceptional customer service with a positive and helpful attitude.
• Provide information to customers about upcoming store events and promotions.

2. Order Processing and Payment Handling

• Operate the cash register or Point of Sale (POS) system accurately, ensuring orders are processed correctly.
• Handle various forms of payments, including cash, debit cards, and credit cards, while ensuring security procedures are followed.
• Balance the cash register and conduct cash counts during your shift, ensuring the cash drawer’s accuracy.
• Monitor cash levels to avoid discrepancies and notify supervisors when necessary.

3. Product Packaging and Presentation

• Bag, box, or wrap products efficiently and securely.
• Ensure that orders are neatly packaged, labeled accurately, and presented well before handing them over to customers.

4. Store Maintenance and Cleanliness

• Maintain the cleanliness and organization of the checkout area, keeping it tidy at all times.
• Help keep the front-of-house areas clean and well-organized during your shift, ensuring a pleasant environment for both customers and colleagues.

5. Stock Management

• Receive new stock, verify deliveries, and unpack items in an organized manner.
• Ensure that new products are stocked appropriately and that store displays are neat and up-to-date.

6. Phone and Counter Service

• Assist customers who place orders over the phone or at the counter.
• Ensure phone calls are answered quickly and in a friendly manner.
• Provide customers with accurate information about their orders and address any questions they may have.
• Handle multiple orders simultaneously, especially during busy periods.

7. Communication and Coordination

• Maintain good communication with supervisors and team members to ensure that operations run smoothly.
• Work collaboratively with colleagues to manage tasks and share responsibilities, ensuring efficient service delivery.
• Relay important information about stock levels, customer preferences, or any issues that may affect operations to the relevant people.

8. Adherence to Company Policies

• Follow all company procedures, including health and safety standards, rules of operation, and overall store guidelines.

Requirements

To be eligible for consideration for this role, candidates must meet the following criteria:

• Education: A matriculation (Matric) certificate or equivalent.
• Experience: Previous work experience in a similar role as a cashier, front-of-house staff, or customer service team member.
• Skills: Proficiency in the English language.
• Location: Applicants must live within 10 km of the job location.
• Record: A clear criminal record is required.

Preferences

While not mandatory, the following preferences will be viewed as advantageous during the hiring process:

• Nationality: Preference is given to South African candidates.

Application Process

To apply for this position, candidates are required to follow the application steps outlined below:

1. Assessment:
   Applicants will need to complete the Potential Work Performance Assessment Battery. This assessment evaluates various competencies related to the job and will play a role in the final selection process.
2. Questions:
   As part of the application, candidates must answer the following questions to assess their experience, problem-solving skills, and ability to handle customer service situations:
   • Have you used a cash register or computer-based point-of-sale (POS) system before?
   • If the register runs out of receipt paper, what steps would you take to resolve the issue?
   • How do you assist customers with orders, both in person and over the phone?
   • What is the best way to handle a customer complaint regarding their food order?
   • How do you prioritize and manage multiple tasks during busy periods?
   • What steps do you take to ensure customer orders are accurate?
   • Where do you currently live? Please provide the specific suburb, district, or city.

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Expanded Explanation of the Role

The position of a Cashier in Khayelitsha is more than just ringing up sales—it is a dynamic role that requires interaction with customers, managing stock, and ensuring that the overall atmosphere of the store is welcoming and organized. Each day, you’ll have a chance to interact with customers from diverse backgrounds, making their shopping experience enjoyable and seamless.

Customer Service Focus

One of the most critical elements of this job is the customer service aspect. Greeting customers with a friendly smile and offering assistance with their orders not only enhances the customer experience but also contributes to the overall atmosphere of the store. Happy customers are more likely to return, and your role as a cashier ensures that each person who walks through the door feels valued.

In addition, handling customer complaints with professionalism and empathy is essential. Whether a customer is unhappy with their food order or has a general concern, your response should always reflect the store’s commitment to providing high-quality service. Escalating more serious issues to a supervisor ensures that problems are handled efficiently and in line with company policy.

Order Accuracy and Speed

As a cashier, ensuring that orders are accurate and delivered promptly is crucial. Customers expect fast and efficient service, especially during peak hours. Your ability to multi-task and keep a cool head under pressure is vital in managing busy shifts. Whether processing payments, packaging orders, or answering phones, you’ll need to ensure that each task is done correctly and promptly to avoid delays and errors.

Stock and Inventory Management

Managing new stock deliveries and ensuring that products are correctly stocked on shelves is another key responsibility. Attention to detail is required to verify deliveries, check for discrepancies, and unpack items in an organized manner. Keeping the store well-stocked ensures customers can find what they need, and an organized workspace allows for more efficient service delivery.

Technology Proficiency

Being proficient in using the cash register or Point of Sale (POS) system is essential. This technology helps process customer orders and payments. In some cases, you may also need to troubleshoot basic issues, such as replacing receipt paper or dealing with minor technical difficulties. Having some comfort with technology will allow you to operate smoothly and avoid interruptions to service.

Collaboration and Teamwork

Working closely with your supervisors and fellow team members is an essential part of maintaining an efficient and organized workspace. By communicating effectively with your colleagues, you’ll be able to share the workload, keep track of stock levels, and ensure that all customer orders are handled promptly. Clear communication also allows you to address any issues or challenges that arise during your shift, ensuring that operations run smoothly.

Cleanliness and Store Presentation

Keeping the store clean and organized is a responsibility shared by all staff members, but as a cashier, maintaining the cleanliness of the checkout area is particularly important. A neat and tidy front-of-house area gives customers a positive impression of the store and helps ensure that transactions can be processed efficiently. Additionally, helping maintain cleanliness in other areas of the store, such as the counter, tables, and windows, ensures that all customers enjoy a pleasant dining or shopping experience.

Conclusion

The role of a Cashier in Khayelitsha offers a unique opportunity to be part of a team that values customer service, teamwork, and efficiency. While the job can be fast-paced, especially during peak hours, it is also rewarding, providing opportunities to interact with diverse customers and contribute to a positive, organized working environment.

This job might be a great fit for you if you take pleasure in providing exceptional service, enjoy interacting with people, and thrive in a fast-paced environment.